Shipping & returns
There are no delivery charges for PDF patterns, as they are delivered automatically via email immediately after purchase. Please always ensure that the email address you have provided is correct. If the email address provided is incorrect, we cannot be held responsible for any failure to deliver purchased patterns.
We offer worldwide shipping for printed patterns and books. Our couriers are Posti and GLS in Finland, GLS and DHL in the rest of Europe and DHL outside Europe. All DHL Express deliveries are climate neutral. Please note that orders cannot be delivered to post office boxes.
We dispatch printed pattern orders twice a week on Mondays and Thursdays. Please account for this when estimating delivery times.
|DESTINATION||METHOD||COST (€)||TIME (days)||TRACKING||COURIER|
|Finland||Standard||5||2 - 4||yes||Posti|
|Finland||Express||10||1 - 2||yes||GLS|
|Europe||Standard||9||2 - 9||yes||DHL Global Mail/ GLS|
|Europe||Express||19||1 - 2||yes||DHL Express|
|Middle East* & Africa||Standard||14||6 - 13||yes||DHL Global Mail/ DHL Express|
|Middle East* & Africa||Express||24||1 - 4||yes||DHL Express|
|USA & Canada||Standard||14||5 - 10||yes||DHL Global Mail/ DHL Express|
|USA & Canada||Express||24||1 - 4||yes||DHL Express|
|Asia, Oceania & South America||Standard||14||6 - 13||yes||DHL Global Mail/ DHL Express|
|Asia, Oceania & South America||Express||24||2 - 6||yes||DHL Express|
|Local pick up**||-||0||-||-||-|
*Bahrain, Egypt, Iran,Iraq, Israel, Yemen, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Syria, United Arab Emirates and Turkey
Please note that deliveries may be delayed due to the coronavirus pandemic.
The customer is always liable to pay any import and customs duties that may be incurred. We cannot be held responsible for any undelivered orders resulting from incorrect or incomplete postal addresses provided by the customer.
PDF patterns are only eligible for return and refund if the provided download links have not been used. If the download links have been used, the product will not be refunded.
Unopened printed patterns have a 30-day right to return. For a printed pattern to be considered unopened, the seal label on the back cover must be intact.
Unfortunately, we cannot accept returns on sale items or gift cards.
If you want to return an unopened printed pattern, please send it to the address below within 30 days of your purchase. Include your order number with the return by, for example, writing it on a separate sheet of paper or send it to us via email to firstname.lastname@example.org.
The postal costs for the return are at the expense of the customer.
Named Clothing Finland Oy
Mäkelänkatu 45, LH07